When the order was placed, we sent the label to York for final processing and shipment. When the customer asked for an update after time had passed, we informed him that there was a communication breakdown between the distribution centers at York. We provided a 15% refund on the order to compensate for the extended wait time. We printed a new label and sent to York, and explained to customer the communication breakdown and refund. The 'on the way' messages refer to the shipping message when the label is printed. We are not responsible for those messages and can only relate to what the tracking update tells us. The shipment unfortunately did not get sent out. Customer emailed us Friday 2/28/25 requesting cancellation. Refund was sent the next Monday, 3/3/25 with follow-up email. At no point were we ever 'silent' with communication with customer. We are discussing communication issue with York and hope to resolve issue for future orders.
